Privacy Policy

Last updated: 16 September 2026

Heaven Backwater Cruise (“we”, “us”, “our”) operates heavenbackwatercruise.com (the “Site”). This policy explains what information we collect when you use the Site, how we use it, and the choices you have.

Information we collect

We collect information you choose to give us, such as when you:

• Call or message us on phone or WhatsApp to enquire about or book a cruise.
• Fill in the booking form on this Site (name, phone number, email address, preferred date, number of guests, and the package you're interested in).
• Complete a payment through our payment partner, PayU.

We do not collect or store your payment card, UPI, or bank details ourselves. Online payments are processed directly by PayU, a licensed third-party payment gateway; please see PayU's own privacy policy for how they handle your payment information.

Like most websites, our hosting and analytics tools may automatically log standard technical information such as your browser type, device, approximate location, and pages visited, generally in an aggregated or anonymised form.

How we use your information

• To respond to booking enquiries and confirm, manage, or reschedule your cruise.
• To contact you by phone, WhatsApp, or email about your booking.
• To process payments securely through PayU.
• To improve this Site and understand how visitors use it.
• To meet legal, safety, or regulatory obligations where required.

We do not sell your personal information to third parties.

Sharing your information

We share information only where necessary to run our business:

• PayU — to process online payments.
• Google — for map display (Google Maps), fonts (Google Fonts), and site analytics, each governed by Google's own privacy policy.
• Local authorities or service partners, only where needed to deliver your cruise safely (for example, boat operators and staff involved in your trip) or where required by law.

Cookies

The Site may use cookies or similar local storage to remember basic preferences and to understand aggregate site usage. You can disable cookies in your browser settings; some features of the Site may not work as well if you do.

Data retention

We keep booking and enquiry information for as long as reasonably needed to manage your booking, handle any follow-up questions, and meet our accounting or legal obligations, after which it is deleted or anonymised.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or ask a question about this policy, by contacting us using the details below.

Children

This Site is intended for adults booking travel services. We do not knowingly collect personal information directly from children.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices. The “Last updated” date at the top of this page will always show the latest revision.

Contact us

Heaven Backwater Cruise, Teakuthai, Club Mahindra Resort Road, Poovar, Kulathoor, Uchakkada P.O., Kerala 695525, India.
Phone: +91 98475 73761
Email: heavenbackwatercruise@gmail.com